By Jason Snell
January 27, 2022 2:27 PM PT
Last updated August 16, 2023
This is Tim: Complete Apple Q1 2022 conference call transcript
Tim Cook: Thank you Tejas and good afternoon. Today, we are proud to announce Apple’s biggest quarter ever. Through the busy holiday season, we set an all time revenue record of nearly $124 billion, up 11% from last year, and better than we had expected at the beginning of the quarter. And we are pleased to see that our active install base of devices is now at a new record, with more than 1.8 billion devices. We set all time records for both developed and emerging markets and saw revenue growth across all of our product categories, except for iPad, which we said would be supply constrained. As expected, in the aggregate, we experienced supply constraints that were higher than the September quarter.
Before I discuss our results in greater detail. I want to first acknowledge the toll that COVID continues to have on communities around the world. In many places, case counts are higher and health systems more strained than at any point throughout the pandemic. On behalf of all of us at apple, I want to extend our deep gratitude to the scientists, doctors, nurses, and so many others on the front lines of combating COVID 19. This is our eighth quarter reporting results in the shadow of the pandemic. And while I can’t say it gets any easier, I can say I’m incredibly proud of the way our teams have come together and continued to innovate on behalf of our customers. A few weeks ago, we marked the fifteenth anniversary of the day Steve revealed iPhone to the world. We knew that we had the beginnings of something fundamentally transformative, though none of us could have predicted the incredible and meaningful impact it would have on all of our lives. The creative spirit that made the first iPhone possible has thrived to apple every day since. We never stop creating. We never stop innovating. You can see that spirit reflected throughout our products, from the incredible performance and capability of our M1 chips to our powerful yet easy to use operating systems, to our unrivaled iPhone camera systems, to the beauty and magic of AirPods. That’s why each of our major products leads the industry in customer satisfaction for their respective category. People expect Apple to solve hard problems with easy to use products.
And iPhone has never been more popular. During December quarter, we set an all time revenue record for iPhone, thanks to the strength of our incredible iPhone 13 lineup. This is the best iPhone lineup we’ve ever had. And the reaction from the press and our users have been off the charts.
This past quarter, we also set another all time revenue record for Mac, with customers eager to get their hands on an M1 powered MacBook air iMac or MacBook Pro. We’ve been thrilled with a response from pro users to the M1 Pro and M1 Max chips, and to see how Apple Silicon is blowing them away with its power, performance and efficiency.
Despite the constraints I mentioned earlier, our iPad lineup continues to be indispensable to tens of millions of people, from teachers and students to artists and creators. Customers are eager to get their hands on our ninth generation iPad, which features a beautiful display and double the storage capacity, as well as the new iPad mini with its ultraportable design.
Wearable, home and accessories, meanwhile, set an all time revenue record. Customers are loving the Apple Watch Series 7 with its cutting edge health and fitness tracking features. Nearly every day, I get notes from customers who share how a heart alert led to a life saving appointment with a cardiologist. And more recently I’ve been hearing from people who tell me that their Apple Watch saved their lives by calling 911 when they couldn’t. As I’ve said, we’re still in the early innings with our health work, but every day I am encouraged by our positive impact.
We are also making great advancements in audio, and are seeing strong demand from customers as a result. The HomePod mini continues to earn praise for combining the intelligence of Siri with an immersive room filling audio experience. And our customers have responded with a lot of excitement to the magic of spatial audio on AirPods, which packs the acoustics of a concert hall.
As always, the deep integration of hardware, software and services is a hallmark of everything Apple makes. It’s a principle you can see at work in the introduction of SharePlay, a feature that offers a whole new way to create shared experiences by letting users watch and listen to their favorite content together on FaceTime.
And we continue to invest in innovation across our services business, which set another all time revenue record last quarter and performed even better than we had anticipated. The App Store continues to be an economic miracle for developers around the world, and a safe and trusted place for consumers to discover their favorite apps. Since its launch, we have paid developers selling digital goods and services more than $260 billion, with 2021 setting a new record for their earnings.
I’m also happy to report that in its first two years, Apple TV+ shows and movies have earned 200 award wins and more than 890 nominations. Among the powerful lineup are feature films like “The Tragedy of Macbeth,” “CODA,” and “Swan Song” along with many gripping new series coming up, including “Severance” and “The Afterparty.” Each one is a tremendous credit to all the storytellers, in front of the cameras and behind them, who’ve touched audiences all over the world.
Fitness+ meanwhile continues to inspire customers to reach their health and fitness goals. We recently introduced Time to Run, an extension of our popular series Time to Walk, as well as new collections of workouts and meditations to help users make more intentional training choices. Despite the pandemic, our retail businesses saw its highest revenue in Apple’s history. And we also earned our highest ever customer satisfaction scores. That is a testament to the incredible adaptability our teams have shown as we’ve reimagined the retail experience. I also want to take a moment to thank our retail employees and AppleCare teams for the deep care you’ve given to our customers as they look to get the most out of our products, learn new skills, or track down the perfect gift.
We have always led with our values, and with compassion and care, and never has that been more than during the pandemic. Last quarter we celebrated 10 years of our employee giving program, which we started to help our employees identify and support the causes they care most deeply about. We pledge to match their contributions to organizations doing important work at every level, from their local food pantry to global humanitarian nonprofits. In the last decade, this program has contributed nearly $725 million to charitable organizations. We also celebrated 15 years of Apple’s partnership with the global fund on Project RED, supporting their lifesaving work to expand healthcare services in Sub-Saharan Africa, for people living with HIV/AIDS. With the support of our customers, we’ve now raised nearly $270 million to fund prevention, testing and counseling services for people impacted by HIV/AIDS. And in keeping with our abiding belief in and commitment to education, we also launched a new partnership with the Boys and Girls Club of America. This initiative will help young people across the U.S. learn to code on iPad using our Everyone Can Code curriculum.
And we are continuing to drive innovations to help combat climate change. We are already carbon neutral across our own operations, and we are working intensely to meet our 2030 goal of carbon neutrality across our supply chain and the life cycle of our products.
To celebrate black history month, we will be releasing a special edition Apple Watch, Black Unity braided solo loop and matching Unity Lights watch face. And through our racial equity and justice initiative, we are continuing to support organizations blazing trails to a more equitable world in our economies, our classrooms, in our criminal justice system. We recognize as ever that it takes all of us to confront our most profound challenges. And at Apple, we are determined to do our part. That includes our own work in inclusion and diversity, which we are advancing every day.
Let me close by saying that despite the uncertainty of the world, there is one thing of which I am certain: Apple will continue to innovate every day and in every way to deliver on the promise of technology at its best. I will now turn it over to Luca to go over our quarterly results in more detail.
Luca Maestri: Thank you, Tim and good afternoon, everyone. We are very pleased to report, record financial results for the December quarter. We set an all time revenue record of $123.9 billion, an 11% increase from a year ago. We reached new all time records in the Americas, Europe, Greater China and the Rest of Asia Pacific. And it was also an all time record quarter for both products and services. On the product side, revenue was $104.4 billion, up 9% over a year ago, despite significant supply constraints. We grew in each of our product categories except iPad, where supply constraints were particularly pronounced, and set all time records for iPhone, Mac, and Wearable Home and Accessories. The strong level of sales performance, the unmatched loyalty of our customers and the strength of our ecosystem have driven our current installed base of active devices to a new all time record of 1.8 billion devices.
The growth in installed base was broad based, as we set all time records in each major product category and in each geographic segment. Our services set an all time new record of 19.5 billion up 24% over a year ago with December quarter records in every geographic segment. Company gross margin was 43.8% up 160 basis points from last quarter, due to volume leverage and favorable mix, partially offset by higher cost structures. Products gross margin was 38.4%, up 410 basis points sequentially, driven by leverage and mix. Services gross margin was 72.4%, up 190 basis points sequentially, mainly due to a different mix. Net income of 34.6 billion and diluted earnings per share of $2.10 both grew more than 20% year over year and were all time records. Operating cash flow of 47 billion was also an all time record.
Let me get into more detail for each of our revenue categories. iPhone revenue grew 9% year over year to an all time record of 71.6 billion despite supply constraints, thanks to a remarkable customer response to our new iPhone 13 family. We set all time records in both developed and emerging markets, reached a new all time high in the iPhone active installed base, and the latest survey of us consumers from 451 Research indicates iPhone customer satisfaction of 98%. For Mac, revenue of 10.9 billion was an all time record, with growth of 25% year over year, driven by strong demand for our newly redesigned MacBook Pro powered by M1, despite supply constraints. We are one year into our transition to Apple Silicon, and already the vast majority of our Mac sales are from M1 powered devices, which helped drive a record number of upgraders during the December quarter. Our momentum in this category is very impressive, as the last six quarters have been the best six quarters ever for Mac.
iPad generated 7.2 billion in revenue, down 14% year over year, due to very significant supply constraints. But customer demand was very strong across all models. Despite the supply shortages, our installed base of iPads reach a new all time high during the quarter, thanks to a high number of customers that are new to iPad. In fact, around half of the customers purchasing an iPad during the quarter were new to the product.
Wearables Home and Accessories set a new all time record of 14.7 billion, up 13% year over year. And we set all time revenue records in each geographic segment. We also continue to improve and expand our product offerings in this category to create unique experiences, showcasing our deep integration of hardware, software and services. In addition to an outstanding level of sales performance globally, Apple Watch continues to extend its reach, with over two thirds of customers purchasing an Apple Watch during the quarter being new to the product.
Turning to services, as I mentioned, we reached an all time revenue record of 19.5 billion, up 24%, with all time records for cloud services, for music, video, advertising and payment services, and a December quarter record for the App Store. These impressive results reflect the positive momentum we are seeing on many fronts. First, as I mentioned before, our install base has continued to grow and has reached an all time high across each geographic segment and major product category. Next, we continue to see increased customer engagement with our services. The number of paid accounts on our digital content stores grew double digits and reach a new all time high during December quarter in every geographic segment. Also, paid subscriptions continue to show very strong growth. We now have more than 785 million paid subscriptions across the services on our platform, which is up 165 million during the last 12 months alone.
And finally, we are adding new services that we think our customers will love, and we continue to improve the breadth and quality of our current service offerings. Just in this last quarter, we’ve added incredible new content on Apple TV+, on Fitness+, and Apple Arcade, and a brand new way to listen to music with Apple Music Voice. We also announced in November the beta program for Apple Business Essentials, a new service offering that brings together device management, 24/7 support, and iCloud storage to help small businesses manage the end-to-end life cycle of their employees’ Apple devices. We are very excited that many thousands of small business customers are already actively participating in the beta program.
This announcement is just one of many ways we are expanding our support for enterprise and business customers. With the latest MacBook Pros that we introduced last October, the new M1 powered Mac lineup has quickly become the preferred choice of Macs among enterprise customers. Shopify, for example, is upgrading its entire global workforce to M1 powered MacBook Pro and MacBook Air. By standardizing on M1 Macs, Shopify continues its commitment to providing the best tools to help its employees work productively and securely from anywhere. And Deloitte Consulting is expanding the deployment of the Mac employee choice program, including offering the new M1 MacBook Pro to empower their professionals to choose devices that work best for them in delivering consulting services.
Let me now turn to our cash position. Due to our strong operating performance and holiday quarter seasonality, we ended the quarter with $203 billion in cash plus marketable securities. We decreased commercial paper by 1 billion, leaving us with total debt of $123 billion. As a result, net cash was $80 billion at the end of the quarter. Our business continues to generate very strong cash flow, and we were able to return nearly $27 billion to shareholders during the December quarter. This included 3.7 billion in dividends and equivalents and 14.4 billion through open market repurchases of 93 million Apple shares. We also began 6 billion accelerated share purchase program in November, resulting in the initial delivery and retirement of 30 million shares.
As we move ahead into the March quarter, I’d like to review our outlook, which includes the types of forward-looking information that Tejas referred to at the beginning of the call.
Given the continued uncertainty around the world in the near term, we are not providing revenue guidance, but we are sharing some directional insights based on the assumption that the COVID related impacts to our business do not worsen from what we are projecting today for the current quarter. We expect to achieve solid year over year revenue growth and set a March quarter revenue record despite significant supply constraints, which we estimate to be less than what we experienced during the December quarter.
We expect our revenue growth rate to decelerate from the December quarter, primarily due to two factors. First during the March quarter a year ago, we grew revenue by 54%. Remember that last year we launched our new iPhones during the December quarter, while this year we launched them during the September quarter. Due to the later launch a year ago, some of the associated channel inventory fill occurred during the March quarter last year. As a result of the different launch timing, we will face a more challenging year over year compare. Second, we expect foreign exchange to be a three point headwind when compared to the December quarter growth rate. We currently expect FX to have a negative impact on growth of two points in the March quarter, while it represented a one point benefit during the December quarter. Specifically related to services, we expect to grow strong double digits but decelerate from the December quarter performance. This is due to a more challenging compare because a higher level of lockdowns around the world last year led to increased usage of digital content and services.
We expect gross margin to be between 42.5 percent and 43.5 Percent. We expect OPEX to be between 12.5 billion and 12.7 billion. We expect OINE to be around -150 million, excluding any potential impact from the mark to market of minority investments, and our tax rate to be around 16%. Finally, today our board directors has declared a cash dividend of 22 cents per share of common stock payable on February 10th, 2022 to shareholders of record as of February 7th, 2022. And with that, let’s open to the call to questions.
Wamsi Mohan, Bank of America: Your margins have clearly been very impressive. So I have one question each on product and one on services gross margins. On product gross margins, that’s clearly benefiting from a very strong mix. So Tim, I’m curious, how sustainable do you think these mix trends are from the data that you see? And can you share any thoughts across how the Pro and Pro Max mix compared to prior cycles? And on the services side, if I could just ask that too, when you look at the gross margins there, that’s been really impressive. Can you give us some sense of where within Services you’re seeing particularly favorable mix trends and how should investors think about the trajectory of these margins given some of the sizeable investments you’re making to drive very successful areas like content for TV+ for example.
Tim Cook: Wamsi, it’s Tim. In terms of the mix, you know, we don’t comment directly on mix, but what I would tell you is that we saw strong demand across the iPhone 13 family. And in fact we had several of the top selling models in various markets, including the top five in the U.S. And Australia, the top four in urban China, two of the top three in the UK, three of the top four in France and Germany, and four of the top six in Japan. And certainly based on some external data that I’ve seen, it does seem to say that we are gaining share as well. So we feel quite good about the momentum of iPhone. And I should add that we were constrained during the quarter.
Luca Maestri: Wamsi, on the services side, you were asking about gross margin there, as you know, our services business in aggregate is accretive to overall company margin. And as you know, our services portfolio is very broad and it contains businesses with very different margin profiles. The difference in margin profile is due in part to the nature of those businesses, and in part to the way that we account for them. In some cases, we account on a net basis as opposed to a gross basis. And so as a result, the services gross margin percentage over time will be influenced by the relative growth of the different businesses within the portfolio. You know, we do not guide at the product and services level, but I think you’ve seen the guidance that we provided for the March quarter at the total company level 42.5 to 43.5 percent, obviously very strong compared to our recent history, and so we’re very pleased with that.
Kyle McNealy, Jefferies: Congrats on the solid iPhone result. That’s very good. I assume that you may have prioritized iPhone to the extent there may be similar components that are used for iPhone and iPad. Can you just level set me on that if that’s not the case and if it is, should we see a recovery on iPad as you move past your prime iPhone selling season, and you may have better access to components or better supplies as we move through the next few months of the year?
Tim Cook: Kyle, it’s Tim. From a supply constraint point of view, as you recall, we said that in Q1, the December quarter, that we would have constraints more than six [billion], and we clearly did have constraints more than six. For March, we’re saying that we will have less constraints than we had in the December quarter. If you look at the commonality between different products, there is some, but generally the challenge is on legacy nodes, and these legacy nodes are by supplier. And so it’s much more focused on the supplier than anything else. Versus us, you know, behind the curtain, finding a place to take it. There’s not none of that, there is some of that, but largely we have to take it wherever the shortages are.
Kyle McNealy, Jefferies: Okay, great. Can you give us any other color on kind of the trajectory of iPad and what’s impacting this quarter and where it might go in the March and the June quarter?
Tim Cook: Yeah the issue with iPad, and it was a very significant constraint in the December quarter, was very much on these legacy nodes that I had talked about. Virtually all the problem was in that area. And so overall we’re not guiding by product or constraint by product level, but overall we do see an improvement in the March quarter in terms of the constraints going down versus what they were in the December quarter.
Shannon Cross, Cross Research: Tim, could you talk a bit about the Mac business? Looking back, it’s up about 50% from the calendar 2019 revenue. You did almost 11 billion this quarter. And you’re still working through the M1 transition. So can you talk about where you see the opportunity to gain share, what are really sort of the target markets that you think you can go after in her to grow this beyond, I think it was about 37 billion in the last 12 months.
Tim Cook: Macs set an all time revenue record at 10.9 billion for the quarter, that was up 25%. And as you point out the last six quarters for the Mac have been the top six revenue quarters of all time. And what’s further very good about this is we set all time revenue records in Americas, in Europe and the Rest of Asia Pacific, and we set a December quarter record in Greater China. And so it’s not narrowed to a particular geographic area that we’re doing well in, it’s almost across the board. The response is very much because of M1, and we got even more response with the MacBook Pro that we launched during the Q1 time frame. Both the upgraders, which we had a record number of upgraders for the December quarter, but also in markets like China, six out of ten sales are to people new to the Mac. And so it’s powered by both upgraders and switchers. Customer satisfaction is off the charts. And so what I see this as is a product that will be very successful in a number of different markets from education to business, to the creative industry and in all geographic markets. We’re not limiting ourselves.
Shannon Cross, Cross Research: Luca, can you talk a bit more on services? You know, you obviously outperformed your guidance or your expectations as well as certainly where we were at. What were the things that really outperformed and maybe what trends are you seeing that that is driving the extra revenue.
Luca Maestri: Yes, Shannon, it was really great on all fronts. We set December quarter records in average geographic segment. And then as I mentioned earlier, an all time record for cloud, for music, for video, for advertising, for payment services, December quarter record in the App Store, so we’ve done, as you said, better than what we were expecting at the beginning of the quarter. This overperformance has been spread around the world and spread around our services categories. And the reality is this combination of factors, the fact that the installed base is growing the fact, the fact that we continue to have more and more engagement of our customers on all the services. Paid subscriptions is a phenomenal story—we now have 785 million paid subs. We just we’ve increased 165 million in the last 12 months alone, right. And so all these things combined are really powering the business. Very, very pleased with the performance.
Katy Huberty, Morgan Stanley: First question, just as it relates to some of the disruption you’ve seen on the component side, manufacturing and logistics over the past couple of years, are you starting to rethink your broader or supply chain strategy or the manufacturing footprint on the back of the significant disruption? Are you happy with the overall geographic exposure that you see in the supply chain today?
Tim Cook: Katie, if you sort of step back and look at how we’ve done, our largest issue by far has been the chip shortage that is industry wide and on these legacy nodes, as I had mentioned earlier. And I think our supply actually does very good considering the shortages, because it’s a fast moving supply chain, the cycle times are very short, there’s very little distance between a chip being fabricated and packaged and a product going out a factory. And so, no, I don’t see that it makes a fundamental change in the supply chain.
Katy Huberty, Morgan Stanley: And how are you thinking about the metaverse opportunity and Apple’s role in that market?
Tim Cook: Well, that’s a big question. But you know, we’re a company in the business of innovation, so we’re always exploring new and emerging technologies. And we’ve spoken at length about how this area is very interesting to us. Right now we have over 14,000 ARKit apps in the App Store, which provide incredible AR experiences for millions of people today. And so we see a lot of potential in this space and are investing accordingly.
Amit Daryanani, Evercore: I guess first off on the supply chain side, I think things continue to be fairly volatile. I’d love to get your perspective. If you feel if things or supply chain issues are starting to alleviate or they still remain challenging. And then maybe I missed this, but could you perhaps tell us how much revenue was left on the table in December because of these supply chain issues and how does that number shake out in March?
Tim Cook: Amit, what we’ve said in terms of December and March was that it was very difficult to estimate with great precision constraints, but we said that they would be more than the Q4 or more than the September quarter. And we’re saying that March will be less than the December quarter. And so that’s the kind of verbiage that we place around it. In terms of, is it still challenging? Yes, it is challenging. And for us, we pride ourselves on getting products to customers who really want them and try to do that in a fast basis. And so it’s frustrating that we can’t always do that at the speed that we would like. However, March is better than December. And so there’s some encouraging sign there. We’re not predicting when it will balance overall, obviously, because of the number of variables that go into such a prediction.
Amit Daryanani, Evercore: Fair enough. And Tim, I think one of the topics investors can struggle a fair bit with Apple is really just trying to understand visibility around your product roadmap. And, you know, I think some of your tech peers tend to be more vocal about their initiative. Some of them go change their name when they find an initiative that’s attractive, I feel. You folks are spending, I think $23 billion on R&D in ’21. So you’re spending a fair amount and, maybe without telling us the roadmap, could you just talk about, how do you think about where to focus your R&D resources on? And to some extent is the way to think about this R&D spend, how much of it is really done on things that are more evolutionary on products that are out there in the marketplace versus things that we haven’t seen yet or aren’t potentially offerings.
Tim Cook: You know, we have a little different model.We try to announce things when they’re ready or close to ready and try to maintain an element of surprise in there. And so that explains hopefully what we do with our roadmap, and I think that’s proven successful for us and other people can do it differently, of course, but it’s proven good for us over time to do that. So we’re gonna continue to do that. In terms of deciding where we invest in, we look at areas that are sort of at the intersection of hardware, software, and services. Because we think that that’s where the magic really happens and it brings out the best in Apple. And so there are areas that have more than piqued our interest and we are investing in those, and you can tell through time that we’ve ramped our R&D spend even more than we were before. And so there’s quite a bit of investment going into things that are not on the market at this point, as there always are.
David Vogt, UBS: I just wanted to dive in and get your perspective on China and sort of the macro climate there and how that sort of pertains to your business as we think about it going forward. And the reason why I’m asking is we’ve heard some concerns that current policies might have caused a pause in this market and smartphone inventory. You know, maybe more specifically the local vendors could be a little bit elevated going into Chinese New Year. We just want to get your thoughts on what you’re seeing in this market around this sort of potential development, and then maybe touch on sell in versus sell through in that market.
Tim Cook: I can only comment for us. Our sales grew 21% there in the last quarter. We’re very proud of that. I’ll stay away and let other people be the economist and make the macro determinations, but what we are seeing there was super impressive with all time revenue records and a record number of upgraders and strong double digit growth in switchers on iPhone, which is very important to us. And as I had mentioned before we had the top four selling phones in urban China. And so there’s lot of good there. And I would remind you that iPhone was constrained in the quarter. And so I’m not sure where the statements are coming around about inventory. And I can’t comment on whether other people have more or not. I don’t know the answer to that.
David Vogt, UBS: On the supply chain, obviously you’ve been managing it incredibly well the last 12 to 18 months and gross margins have actually performed relatively well, mix driven both between product and services. Can you help us think about the quantifiable impact or maybe the cost that you’re carrying due to the supply chain that may be, I don’t want to use the word transitory, but we’d expect over the longer term that might fade a little bit, and you’ll get a little bit of a benefit as we get past some of the supply chain issues over the next 12 months or so.
Tim Cook: We’re seeing inflation and it’s factored into our gross margin and OpEx that Luca reviewed with you earlier. Logistics, as I’ve mentioned on a previous call, is very elevated in terms of the cost of moving things around. I would hope that at least a portion of that is transitory. But the world has changed. And so we’ll see.
Samik Chatterjee, JP Morgan: The first question that I had was really on Apple TV+, and I know some of the other players in this market have talked about slowing subscriber growth as we exit the pandemic. So curious if you can share what trends you’re seeing in Apple TV and Apple TV+, and how similar or dissimilar they are and how your content is maybe helping you on that aspect.
Tim Cook: You know, we don’t give out subscriber numbers for Apple TV+. What we do do is give out a subscriber number for our subscription number for the total number of subscriptions that we had. And I think Luca mentioned earlier, we ended the quarter at 785 million. And so we were incredibly pleased with that. That’s a huge growth on a year over year basis of 165. And it counts as you recall, both Apple branded and third party. In terms of how we’re doing with TV+, we’ve been and honored with 200 wins and 890 nominations. We’re doing exactly like we had wanted to with giving storytellers a place to tell original stories and feel really good about where we are competitively and strategic position of the product.
Samik Chatterjee, JP Morgan: Similarly on Apple Pay, can you just help us think about when you think about the next few years, where are the biggest opportunities either be it in terms of like geographies or customer segments that you may not be tapping into currently and have an opportunity in?
Tim Cook: Well, putting aside any kind of thing that that’s on our roadmap for a second in that area, which we obviously wouldn’t talk about in a call, I would say that I think Apple Card has a great runway ahead of us. It was rated to the number one mid-size credit card in customer sat by JD Power and has fast become people’s main credit card for many, many people. And the growth of Apple Pay has just been stunning. It’s been absolutely stunning. And there’s still obviously a lot more of there to go because there’s still a lot of cash in the environment. And so I think that both of these and whatever else we might do have a great future ahead.
Chris Caso, Raymond James: First question is just a little bit of help in interpreting the guidance. And if you could speak to the March quarter perhaps in terms of seasonality and seasonal performance, and Luca, as you mentioned last year because of the later launch of the phone that some of that came into the March quarter and that was better than seasonal performance in March. Should we interpret because the supply constraints are easing somewhat as you go into the March quarter that we should see something similar that March quarter we should get some better than seasonal performance. Is that the correct way to interpret your guidance?
Luca Maestri: We talked about it on a year over year basis because that’s probably how most people look at it. And so just to recap what we said, first of all, we expect a record for the March quarter. We expect solid growth on a year over year basis. But as Tim was saying, we still expect significant supply constraints, but less than what we’ve seen in December. So I think on that basis, you can do the math around sequential. But given where we are in the environment, given the difficult compare both on iPhone and as I mentioned during my prepared remarks on services, we are very happy with the way we are guiding, the way that the business is going right now.
Chris Caso, Raymond James: A follow up question is on perhaps the sustainability and repeatability of the growth in iPhone. After two very good years, well received product and the 5G upgrade cycle. And I think there was a point in time when perhaps it was a view from some that iPhone was ex growth and that’s been proven wrong. Off of these very strong results, maybe to speak to your level of confidence that iPhone continues to grow in the future and kind of what are the avenues for that growth.
Tim Cook: Chris, it’s Tim. What I would say is that the iPhone has become an integral part of so many people’s lives, now more than ever. And the active install base of iPhone continues to grow and is now at an all-time high. And during December, as we had mentioned, we had a record number of upgraders and switchers, strong double digit, which I think speaks to the strength of the product. And that’s all in addition to an enormous customer satisfaction rating of 98% and doing well throughout the geographies, I’d mentioned some of the geos that we track and how many units that we have on the top selling model charts. And even though this is the second product announcement that has 5G in it, we’re still really in the early innings of 5G. If you look at the install base and look at how many people are on 5G versus not, and we don’t release those exact numbers, but you can do some math and estimate those. We maintain a very optimistic view on iPhone long term.
Ben Bollin, Cleveland Research: Tim, I’m interested in how you think about the relationship between the total iOS installed base, and then the subsequent performance you see within the services or the paid subscriptions. Second part to that is, how do you look at the existing services business in terms of the growth you get from customers who are already subscribers versus completely net new or “green-field” subscribers.
Tim Cook: I think I’ll let Luca comment on the second part of that. But if you back up and sort of look at how we’re doing, even though we have 785, million subs, relative to the total number of products offered and the customers it’s offered in, there’s still a lot of room to grow there. And so the way that I look at it is that there’s a lot more green field in front of us.
Luca Maestri: And Ben, on the services engagement, and how we think about customers, obviously it’s important for us that customers are engaged on our services platforms. And the ones that we have, we know that the more engaged they are, they’re more likely to stay with Apple for the long term. So we just obviously track all those metrics, and they’re very important for us. And that’s why we continue to improve the quality of our offerings and the quantity over time. As you’ve seen, we’ve launched a lot of new services. We obviously care a lot about new customers as well. That’s why we keep track of the installed base and a lot of other metrics on that front. It’s very similar to what we do with products. I mean, also for products, we care a lot about upgraders, we care a lot about switchers. It’s obviously the combination of the two that when you put it together provides the level of growth that you’ve actually seen in our services business. I mean, the last 12 months we’ve done over 72 billion of revenue on services, it’s the size of a Fortune 50 company. It couldn’t happen without contribution from both existing and new customers.
Harsh Kumar, Piper Sandler: Tim, I had a question on the content on Apple TV. When we look at the Apple content that you guys put out on TV, original content, it’s typically very socially responsible and healthy. For example, a Ted Lasso. Has this in effect created a constraint or a hesitancy of some sort for Apple to go and purchase studios when they come up or have those decisions been primarily financial or otherwise?
Tim Cook: We don’t make purely financial decisions about the content. We try to find great content that has a reason for being, and we love shows like Ted Lasso and several of the other shows as well that have a reason for existing and may have a good message and may make people feel better at the end of it. But I don’t view that we’ve narrowed our universe of things we’re selecting from. There’s plenty to pick from out there. And I think that we’re doing a pretty good job of it as we speak.
Harsh Kumar, Piper Sandler: My follow up was the Apple vision of healthcare in the future. So you guys have sort of cautiously, you know, approached healthcare with iWatch and iPhone as mostly a preventative sort of approach. It provides you updates. But do see a situation down the line where Apple perhaps plays a more active role, either through the watch or some other device where perhaps a doctor or a hospital mandates that the Watch be worn effectively for critical and vital monitoring. And I was curious if you could just give us some color on how you guys think about healthcare and iWatch and that confluence.
Tim Cook: Well with the Apple Watch there’s literally not days that go by without me getting notes about someone that’s received a health alert, maybe it’s to do with their cardiovascular health, or more recently, a lot people have told me that they fell and was knocked unconscious and couldn’t respond. And the Watch responded for them to emergency contacts and emergency personnel. And so there’s a lot that we’re doing today. My sense has always been that there’s more here, but I don’t want to get into a road map discussion on the call. But we can continue to kind of pull the string and see where it takes us. But we’re really satisfied with how we’re doing in this area. Because we are fundamentally changing people’s lives and in some cases saving people’s lives. So it’s an area of great interest.
If you appreciate articles like this one, support us by becoming a Six Colors subscriber. Subscribers get access to an exclusive podcast, members-only stories, and a special community.