By Jason Snell

January 27, 2021 2:30 PM PT

Last updated August 16, 2023

This is Tim: Holiday 2020 results call transcript

Apple’s latest record financial results were released on Wednesday. Here’s our usual complete transcript of Apple CEO Tim Cook’s and CFO Luca Maestri’s statements on their call with analysts, including their question-and-answer segment.

Cook’s opening statement

Tim Cook: It’s with great gratitude for the tireless and innovative work of every Apple team member worldwide that I share the results of a very strong quarter for Apple. We achieved an all-time revenue record of $111.4 billion. We saw strong double digit growth across every product category, and we achieved all-time revenue records in each of our geographic segments. It is not far from any of our minds that this result caps off the most challenging year any of us can remember, and it is an understatement to say that the challenges it posed to Apple as a business paled in comparison to the challenge it posed to Apple as a community of individuals, to employees, to their families and to the communities we live in and love to call home.

While these results show the central role that our products played in helping our users respond to these challenges, we are doubly aware that the work ahead of all of us—to navigate the end of this pandemic, to restore normal life and prosperity in our neighborhoods and local economies, and to build back with a sense of justice—is profound and urgent.

We will speak to these needs and Apple’s efforts throughout today’s call, but I want to first offer the context of a detailed look at our results this quarter, including why we outperformed our expectations.

Let’s get started with hardware. We hit a new high water mark for our installed base of active devices with growth accelerating, as we passed 1.65 billion devices worldwide during the December quarter. iPhone grew by 17% year over year, driven by strong demand for the iPhone 12 family, and our active installed base of iPhones is now over one billion. The customer response to the new iPhone 12 models’ unprecedented innovation, from world-class cameras to the great and growing potential of 5G, has been enthusiastic, even in light of the ongoing COVID-19 impact at retail locations.

iPad and Mac grew by 41 and 21 percent respectively, reflecting the continuing role these devices have played in our users’ lives during the COVID-19 pandemic. During this quarter, availability began for both our new iPad Air, as well as the first generation of Macs to feature our groundbreaking M1 chip. The demand for all of these products has been very strong. We have also continued our efforts to bring the latest iPads, enriching content, and professional support to educators, students, and parents. Educational districts and governments worldwide are continuing major deployments, including the largest iPad deployments ever to schools in Germany and Japan.

Wearables, home and accessories grew by 30% year over year, driven by significant holiday demand for the latest Apple Watch, our entire AirPods lineup including the new AirPods max, as well as the new HomePod mini. This broad strength across the category led to new revenue records for each of its three subgroups. And we’re very excited about the road ahead for these products. Look no further than the great potential of Fitness+, which pairs with Apple Watch to deliver real-time on screen fitness data alongside world-class workouts by the world’s best trainers. There are new sessions added each week and customers are loving the flexibility, challenge, and fun of these classes, as well as how the pairing with Apple watch pushes you to achieve your fitness goals.

This deep integration of hardware, software and services have always defined our approach here, and it has delivered an all-time quarterly services record of $15.8 billion. This was the first quarter of the AppleOne bundle, which brings together many of our great services into an easy subscription and with new content being added to these services every day, we feel very optimistic about where we are headed.

The App Store Ecosystem has been so important as individuals, families, and businesses worldwide evolve and adapt to the COVID-19 pandemic, and we want to make sure that this unrivaled engine of innovation and opportunity continues. This quarter, we also took a significant new step to help smaller developers continue to experiment, innovate, and scale the latest great app ideas. The App Store small business program reduces the commission on the sale of digital goods and services to 15% for small businesses earning less than $1 million a year. The program launched on January 1st, and we are already hearing from developers about how this change represents a transformation in their potential to create and grow on the App Store.

Tomorrow is International Privacy Day, and we continue to set new standards to protect users’ right to privacy, not just for our own products, but to be the ripple in the pond that moves the whole industry forward. Most recently, we’re in the process of deploying new requirements across the App Store ecosystem that give users more knowledge about and new tools to control the ways that apps gather and share their personal data.

The winter holiday season is always a busy time for us and our products, but this year was unique. We had a record number of device activations during the last week of the quarter. And as COVID-19 kept us apart, we saw the highest volume of FaceTime calls ever this Christmas

As always, we could not have made so many holidays special without our talented and dedicated retail teams, who helped us achieve a new all-time revenue record for retail, driven by very strong performance in our online store.

Particularly after the events that the last few weeks we’re focused on how we can help a moment of great national need, because none of us should have any illusions about the challenges we face as we began a new chapter in the American story. Hope for healing, for unity and for progress begins with, and depends on, addressing the things that continue to wound us. In our communities, we see how every burden—from COVID-19 to the resulting economic challenges to the closure of in-person learning for students—falls heaviest on those who have always faced structural barriers to opportunity and equality.

This month, Apple announced major new commitments through a $100 million racial equity and justice initiative. The Propel Center launched with a $25 million commitment and with the support of historically black colleges and universities across the country will help support the next generation of leaders in fields ranging from machine learning to app development, to entrepreneurship and design. And our new Apple developer academy in downtown Detroit will be the first of its kind in the United States. Detroit has a vibrant culture of Black entrepreneurship, including over 50,000 Black-owned businesses. We want to accelerate the potential of the app economy here, knowing there is no shortage of good ideas in such a creative, resilient and dedicated community. Finally, we’re committing $35 million across two investments in Harlem Capital and the Clear Vision Impact Fund that support accelerate and grow minority-owned businesses in areas of great potential and need.

In December, we concluded an unmatched year of giving since the inception of the Apple Giving Program in 2011, Apple employees have donated nearly $600 million and volunteered more than 1.6 million hours to over 34,000 organizations of every stripe.

Through our partnership with Product:Red, we’ve adapted our 14 year, $250 million effort to support HIV and AIDS work globally to ensure that care continues even in the time of COVID. That includes delivering millions of units of personal protective equipment to healthcare providers in Zambia. And here in the United States, even with COVID effects, we are ahead of schedule on our multi-year commitment to invest $350 billion throughout the American economy.

As proud as this makes us, we know there is much more to be done. Looking forward, we continue to contend with the COVID 19 pandemic, but we must also now work to imagine what we will inherit on the other side. When a disease recedes, we cannot simply assume that healing follows. Even now we see the deep scars that this period has left on our communities. Trust has been compromised, opportunities have been lost, entire portions of our lives that we took for granted—schools for our children, meetings with our colleagues, small businesses that have endured for generations—have simply disappeared. It will take a society-wide effort across the public and private sectors as individuals and communities, every one of us, to ensure that what’s ahead of us is not simply the end of a disease, but the beginning of something durable and hopeful for those who gave, suffered and endured during this time. At Apple, we have every intention to be partners in this effort, and we look forward to working in communities around the world to make it possible. And as this chapter of uncertainty continues, so will our tireless work to help our customer stay safe, connected, and well.

With that, I’ll hand things over to Luca.

Maestri’s opening statement

Luca Maestri: Thank you, Tim. Good afternoon, everyone. We started our fiscal 2021 with exceptional business and financial performance during the December quarter, as we set all-time records for revenue, operating income, net income, earnings per share, and operating cash flow. We are thrilled with the way our teams continue to innovate and execute throughout this period of elevated uncertainty.

Our revenue reached an all-time record of $111.4 billion, an increase of nearly $20 billion or 21% from a year ago. We grew strong double digits in each of our product categories with all-time records for iPhone, Wearables Home and Accessories, and Services, as well as the December quarter record for Mac. We also achieved double digit growth and new all-time records in each of our five geographic segments, and in the vast majority of countries that we track. Products revenue was an all-time record of $95.7 billion, up 21% over a year ago. As a consequence of this level of sales performance, and the unmatched loyalty of our customers, our installed base of active devices passed 1.65 billion during the December quarter and reached an all-time record in each of our major product categories.

Our services set an all-time record of $15.8 billion, growing 24% year over year. We established new all-time records in most service categories, and December-quarter records in each geographic segment. I’ll cover our services business in more detail later. Company gross margin was 39.8%, up 160 basis points sequentially, thanks to leverage from higher sales and a strong mix. Products gross margin was 35.1%, growing 530 basis points sequentially, driven by leverage and mix. Services gross margin was 68.4%, up 150 basis points sequentially, mainly due to a different mix. Net income, diluted earnings per share, and operating cash flow were all-time records. Net income was 28.8 billion, up 6.5 billion or 29% over last year. Diluted earnings per share were $1.68, up 35% over the last year. And operating cashflow was 38.8 billion, an improvement of 8.2 billion.

Let me get into more detail for each of our revenue categories. iPhone revenue was a record 65.6 billion, growing 17% year over year, as demand for the iPhone 12 family was very strong, despite COVID 19 and social distancing measures, which have impacted store operations in a significant manner. Our active installed base of iPhones reached a new all-time high, and has now surpassed 1 billion devices, thanks to the exceptional loyalty of our customer base and strength of our ecosystem. In fact, in the U.S., the latest survey of consumers from 451 Research indicates iPhone customer satisfaction of 98% for the iPhone 12 family.

Turning to services. As I said, we reached an all-time revenue record of 15.8 billion and set all-time records in App Store, cloud services, music, advertising, AppleCare, and payment services. Our new service offerings, Apple TV+, Apple arcade, Apple News+, Apple Card, Apple Fitness+, as well as the AppleOne bundle are also contributing to overall services growth, and continue to add users, content and features.

The key drivers for our services growth all continued to move in the right direction. First, our installed base growth has accelerated and is an all-time high across each major product category. Second, the number of both transacting and paid accounts on our digital content stores reached a new all-time high. During the December quarter, with paid accounts increasing double digits in each of our geographic segments. Third, base subscriptions continue to grow nicely, and we exceeded our target of 600 million paid subscriptions before the end of calendar 2020. During the December quarter, we added more than thirty-five million sequentially, and we now have more than 620 million paid subscriptions across the services on our platform, up 140 million from just a year ago. Finally, we continue to improve the breadth and quality of our current services offerings and are adding new services that we think our customers will love. For example, Apple Music recently released its biggest product update ever, with features like Listen Now, all-new search, personal radio stations, and autoplay. 90% of Apple Music users on iOS 14 have already used these new features. In payment services, we continue to expand our coverage, with nearly 90% of stores in the United States now accepting Apple Pay, so that customers can easily have a touchless payments experience.

Wearables, Home and Accessories grew 30% year over year to 13 billion, setting new all-time revenue records in every geographic segment. As a result of this strong performance, our wearables business is now the size of a Fortune 120 company. Importantly, Apple Watch continues to extend its reach, with nearly 75% of the customers purchasing Apple Watch during the quarter being new to the product. We’re very excited about the future of this category, and believe that our integration of hardware, software, and services uniquely positions us to prove it, to provide great customer experience in this category.

Next I’d like to talk about Mac. We set a December quarter record for revenue at 8.7 billion, up 21% over last year. We grew strong double digits in each geographic segment and set all-time revenue records in Europe and rest of Asia Pacific, as well as December quarter records in the Americas, greater China, and in Japan. This performance was driven by strong demand for the new MacBook Air, MacBook Pro and Mac mini, all powered by our brand new M1 chip. iPad performance was also very impressive, with revenue of 8.4 billion, up 41%. We grew very strong double digits in every geographic segment, including an all-time record in Japan. During the quarter, the all-new iPad Air became available and customer response has been terrific. Both Mac and iPad are incredibly relevant products for our customers in the current working and learning environments. And we are delighted that the most recent surveys of consumers from 451 Research measured customer satisfaction at 93% for Mac and 94% for iPad. With this level of customer satisfaction, and with around half of the customers purchasing Mac and iPad during the quarter being new to that product, the active installed base for both products continues to grow nicely and reached new all-time highs.

In the enterprise market, we are seeing many businesses shifting their technology investment in response to COVID. One example is how businesses are handling their hundreds of millions of office desk phones while more employees are working remotely. Last quarter Mitsubishi UFG Bank, one of the largest banks in the world, announced that it will be replacing 75% of its fixed phones with iPhones. By doing so, it expects to realize significant cost savings while providing a secure mobile platform to employees. We’re also pleased with the rapid adoption of the Mac employee choice program among the world’s leading businesses. We’re seeing improved productivity, increased employee satisfaction and talent retention. With introduction of M1-powered Macs, we’re excited to extend these experiences to an even broader range of customers and employees, especially in times of increased remote work.

Let me now turn to our cash position. We ended the quarter with almost 196 billion in cash plus marketable securities, and retired one billion of maturing debt leaving us with total debt of 112 billion. As a result, net cash was 84 billion at the end of the quarter. We returned over 30 billion to shareholders during the December quarter, including 3.6 billion in dividends and equivalents and 24 billion through open market repurchases of 200 million Apple shares, as we continue on our path to reaching a net cash neutral position over time.

As we move ahead into the March quarter, I’d like to provide some color on what we’re seeing, which includes the types of forward-looking information that we referred to at the beginning of the call. Given the continued uncertainty around the world in the near term, we will not be guiding to a specific revenue range. However, we are providing some directional insights, assuming the COVID related impacts to our business do not worsen from our current assumptions for the quarter.

For total company revenue, we believe growth will accelerate on a year over year basis, and in aggregate follow typical seasonality on a sequential basis. At the product category level, keep in mind two items: First, during the March quarter last year, we saw elevated activity in our digital services as lockdowns occurred around the world. So our services business faces a tougher year over year comparison. Second, we believe the year over year growth in the Wearables, Home and Accessories category will decelerate compared to Q1. As you know, we were chasing demand on AirPods last year, as we expanded channel inventory from Q1 to Q2. This year we plan to decrease AirPods channel inventory, as is typical after the holiday quarter. We expect gross margin to be similar to the December quarter. We expect OPEX to be between 10.7 and 10.9 billion. We expect OI&E to be around 50 million, and our tax rate to be around 17%.

Finally today, our board of directors has declared a cash dividend of 20.5 cents per share of common stock payable on February 11, 2021, to shareholders of record as of February 8th, 2021, with that, let’s open the call to questions.

The questions!

Katy Huberty, Morgan Stanley: Congratulations on a really strong quarter. First question for Luca, the gross margin was particularly strong versus your outlook. Can you talk about whether you recognized the full impact of the weaker dollar in the December quarter, given your typical currency hedges? And then how were you thinking about the headwinds and tailwinds on gross margins as you go into the March quarter.

Luca Maestri: Yes, Katie. So yes, the gross margin was strong, was better than we had anticipated at the beginning of the quarter. The reason for that was obviously we had very strong leverage from higher sales and the mix was strong, both the mix within products and the mix of services. And that was only partially offset by cost. As you know, we launched many new products during the fall, and that always comes with new cost structures. That, so, in total was very good. From the FX standpoint, really at the gross margin level FX, didn’t play a role, neither sequentially nor on a year over year basis for the December quarter, partially because of the hedges as you talked about, but also because some currencies are still weaker against the dollar, they’re still weaker, than a year ago, look at specifically to emerging markets in Latin America, in Russia and Turkey. And so on. Clearly if the dollar, remains weak or continues to weaken, that can become a tailwind for us as we get into the March quarter. At current rates, we expect some level of benefit around 60 to 70 basis points for the March quarter.

Katy Huberty: That’s great. Thank you. And Tim, one of the challenges with valuing Apple is just a limited visibility that investors have into the roadmap and any new categories that you might enter over time. Without, of course, commenting on any given opportunity, can you talk about the framework that you use internally to evaluate new markets that might be attractive and what you believe will determine your success as you look to enter new markets?

Tim Cook: Thanks, Katie for the question, and thanks for not asking me any specifics. The framework that we use is very much around, we ask ourselves if this is a product that we would want to use ourselves or a service that we would want to use ourselves. And that’s a pretty high bar, and we ask ourselves if it’s a big enough market to be in, unless it’s an adjacency product of which we’re looking at it very much from a customer experience point of view. And so there’s no set way that we’re looking at it. No formula kind of thing. But we’re taking into account all of those things. And the kind of things that we love to work on are those where there’s a requirement for hardware, software, and services to come together, because we believe that the magic really occurs at that intersection. And so hopefully that gives you a little bit of insight into how we look at it.

And I think we have some really good opportunities out there. And I think if you look at our current portfolio of products, we still have relatively low share in a number of cases in very big markets. And so we feel like we have really good upside there, and we feel like we have really good upside in the services area too that we’ve been working on for quite some time with four or five new services just coming online in the last year plus.

Wamsi Mohan, Bank of America: Luca, the iPhone growth exceeded your expectations despite a late launch. Can you maybe share some color on what drove that? Was it more on the unit side or the ASP side? You refer to a very strong mix a couple of times on the call. And how does this change your view on the March quarter? If you could share any color or if you’re still supply constrained.

Luca Maestri: Certainly iPhone was one of the major factors why we exceeded our own internal expectations at the beginning of the quarter. We have a fantastic product lineup and we know that, and it’s been fantastic to see the customer response for the four new models, particularly the pro models, Pro and the Pro Max. So we’ve done very, very well both on units and on pricing, because of the strong mix. And we’ve had some level of supply constraints as we went through the quarter, particularly on the Pro and the Pro Max.

As you said correctly, we launched these products in the middle of the quarter, two models after four weeks, the other two models after seven weeks. And so obviously we had a very steep ramp, which fortunately went very, very well. The products are doing very well all around the world. I think you’ve seen that our performance has been particularly strong in China where we’ve seen phenomenal customer response. Probably there was sorts of some level of pent-up demand for 5G iPhones, given that the market is moving very quickly to 5G. And so as we look ahead into the March quarter, we’re very optimistic. We believe we’re going to be able to be in supply/demand balance for all the models at some point during the quarter. And the product is doing very well all around the world.

Wamsi Mohan, Bank of America: Tim, you mentioned about the strength of the installed base performance, which continues to grow very impressively at this scale. Can you maybe help us think through how the switcher versus upgrade activity has been tracking in recent quarters? Would love to get your thoughts on that.

Tim Cook: If you look at this past quarter, which, we started selling to two of the iPhones four weeks into the quarter and the other two, seven weeks into the quarter. And so I would caution that this is in the early going, but in looking at the iPhone 12 family, we saw both switchers and upgraders increase on a year over year basis. And in fact, we saw the largest number of upgraders, that we’ve ever seen in a quarter. And so we were very thrilled about that.

Shannon Cross, Cross Research: Tim, can you talk a bit about what you’re seeing in China? Clearly significant sequential growth, which I think has a lot to do with iPhone, but I’m curious both from an iPhone, as well as your other product categories, what you’re seeing and how much back to normal you think the Chinese market is.

Tim Cook: China was more than an iPhone story. iPhone did do very well there, and sort of like the world, if you look at both switchers and upgraders, we were up year over year, and China also had a record number of upgraders during the quarter, the most we’ve ever seen in a quarter. I think probably some portion of this was that people probably delayed purchasing in the previous quarter as rumors started appearing about an iPhone. Keep in mind that, 5G in China, the network is well established and the overwhelming majority of phones being sold are 5G phones. And so I think there was some level of anticipation for us delivering an iPhone with 5G and so iPhone did extremely well. However, the other products did as well. I mean, we could not have turned in a performance like we did with only iPhone. iPad did extremely well, far beyond the company average. Mac was above the company average. Wearables, Home and Accessories was above the company average. And so if you really look at it, we did really well across the board there. In terms of COVID, I think at least for last quarter, they were sort of beyond COVID in very much in the recovery stage. This quarter, there are different reports about some cases in some places, and lockdowns occurring, but we have not seen that in our businesses yet. Of course, those cases are much smaller than the ones in other countries.

Shannon Cross, Cross Research: I guess the other thing I was curious about. With regard to the services business, if we could dig a little bit more, I think this is one of the first times when Luca, you talked about Apple TV+, Arcade, Apple Pay, some of the smaller services actually kind of moving the needle. And then I was also curious, you had a number of stores closed at least later in the quarter, and that typically has impacted some of your AppleCare revenue, and yet you outperformed. So maybe if you could a bit more about the drivers of the services revenue.

Luca Maestri: Really, it’s been strong across the board. There are two businesses during COVID that have been impacted negatively. And we talked about in the past. One is AppleCare, obviously when the stores are closed, it’s tougher, of course, for customers to have the interaction with us, and advertising, which is in line with the overall level of economic activity. What happened during the December quarter is that in-store traffic improved. And so AppleCare, we grew, we didn’t grow as much as company average, but we grew in AppleCare, an all-time record there, in spite of the fact that yes, particularly in December, we started closing a few stores, particularly here in the United States, but also in Western Europe. But in total, we were able to support more customers than in past quarters. And we also saw a sequential acceleration in advertising. And so that also helped, the overall growth rate. Clearly the strength was in digital services, in the App Store, in cloud services, in Music. Those were the services that really delivered very, very strong performance. And it’s something that we’ve seen happen, during the COVID environment.

Toni Sacconaghi, Bernstein: Luca, I was wondering if we could just probe a little bit more into iPhone. You talked about a drawdown in channel inventory last quarter. Is iPhone channel inventory at normal levels now exiting Q1. And should we be thinking about above-seasonal iPhone growth, given that you’re still not in supply-demand balance and you had fewer selling days in fiscal Q1? Should we be thinking about sort of above-seasonal iPhone growth, looking in into Q2?

Luca Maestri: So on the December performance, as you know, Toni, this was a very different cycle because we launched at a different time than usual. And so we had an initial part of the quarter where obviously we didn’t have the new phones, and then as we launched the new phones, we also did the channel fill that typically happens to a certain extent in the September quarter. And the demand has been very strong, and so we’ve been constrained, as I said, especially in the Pro models. At the end of December, we exited with a level of iPhone channel inventory, which was slightly below a year ago. And we still had some level of supply constraints, which we believe we’re going to be able to solve during the March quarter.

In terms of the sequential change, during the prepared remarks we talked about total company average, and we said that we expect that sequential progression to be similar to the typical seasonality that you’ve seen in past years. Certainly last year is not typical, because of COVID. But if you go back, fiscal 17, 18, 19, you know, that’s our typical seasonal progression. And we mentioned a couple of product categories, services and wearables, where are we going to be having a slightly more difficult compare. And so I think you can draw your conclusions around iPhone.

Toni Sacconaghi, Bernstein: Tim, I was wondering if you could just comment more broadly around, growth for Apple and sources of growth. The company this year is going to be well over $300 billion in revenue. Historically you’ve eschewed acquisitions. And I’m wondering if you could comment, whether you still feel confident that Apple has Apple organic growth opportunities, and that you don’t believe acquisitions are an important source of growth. And then I think perhaps most importantly, as you look out, let’s say over the next five years, what do you think is a realistic revenue growth rate for Apple, going forward?

Tim Cook: Toni, as you know, we give some color on the current quarter, but not beyond that in terms of growth rates. So I’ll punt that part of your question. But if you back up and look at sort of the ingredients that we have at this point, we have the strongest hardware portfolio that we’ve ever had. and we have a great product pipeline for the future, both in products and in services. We have an installed base that has hit new highs that we just talked about earlier in our opening comments. And we’re still attracting a fair number of switchers and of course, upgraders. We just set an all-time services record and we have that installed base to compound that, and particularly with the added services that we’ve had over the last year or so that as they grow and mature will contribute even more to the services revenue stream.

And on the wearable side, we’ve brought this thing from zero to a fortune, 120 company, which was no small feat. but I still think that we’re in the early stages of those products. If you look at our share in some of the other products, whether you look at iPhone, or Mac, or iPad, you find that the shared numbers leave a fair amount of headroom for market-share expansion. And this is particularly the case in some of the emerging markets, where we’re proud of how we’ve done, but there’s a lot more headroom in those markets. Like, if you take India as an example, we doubled our business last quarter compared to the year-ago quarter, but our absolute level of business there is still quite low relative to the size of the opportunity. And you can kind of take that and go around the world and find other markets that are like that as well. And of course the other thing from a market point of view is, we’ve been on a multi-year effort in the enterprise, and have gained quite a bit of traction there. You’ve heard some of the things in Luca’s comments today. And we comment some on it each quarter. We’re very optimistic about what we can do in that space. And then of course, we’ve got new things that we’re not going to talk about that we think will contribute to the company as well. Just like other new things have contributed nicely to the company in the past. So we see lots of opportunity. Thank you for the question.

Amit Daryanani, Evercore: I just wanted to go back to the gross margin discussion and you know, we really haven’t seen gross margins at this level, high 39, I think since 2016. Could you maybe step back and tell about what has enabled the shift higher? What are the key drivers to get you there and, is commodity tailwinds or insourcing of some components really a big part of this. So just love to understand the durability of the gross margin as these levels and what are the big drivers that got us here.

Luca Maestri: Of course, when you grow the way we’ve grown this quarter, 21%, it’s obviously, we have a certain level of fixed cost in our product structures, right? And so, high level of sales helps margin expansion without a doubt. And so that has been probably the biggest factor, to be honest. And then as I was saying earlier, we’ve had across the board, in services, in every product category, we’ve had a very strong mix of products, right. You know, we were talking about the iPhone, the Pro and the Pro Max, and that’s been pretty much the case in every product category. So the mix has also been very good. The commodity environment is fairly benign. And the one thing that has not affected us this time around is the FX. It’s true, it has not been a tailwind yet, for the reasons that I was explaining to Katy, but at the same time, it has not been a negative. And the reality is that FX for us has been a negative over the last five or six years, almost every quarter. And so that changed and that obviously makes a difference.

Amit Daryanani, Evercore: Tim, when I look at the growth rates on Mac and iPad, they’ve been in a 20 to 40 percent range, for the last three quarters. And I suspect some of this is just folks contending with the pandemic, but I’d love to understand, when you look at these growth rates, how much of this do you think is replacement cycle driven, folks upgrading what they have at home versus new customers and new folks that are coming into the Apple ecosystem. And what sort of growth rates do you think is more durable, predictable as we go forward every year?

Tim Cook: If you look at the new to Mac and new to iPad, these numbers are still at a worldwide level, about half of the purchases are coming from people that are new. And so the installed base is still expanding with new customers in it. And so that’s true on both iPad and Mac. If you look at Mac, the M1 I think gives us a new growth trajectory that we haven’t had in the past. Certainly if Q1 is a good proxy, there’s lots of excitement about M1-based Macs. As you know, we’re partly through the transition, we’ve lot more to do there, we’re early days of a two year transition, but we’re excited about what we see so far. The iPad, as we went out with the iPad Air, and we now have the best iPad lineup we’ve ever had. And it’s clear that some people are using these as laptop replacements. Others are using them as complimentary to their desktop, but the level of growth there has been phenomenal. You look at it at 41%, and yes, part of it is work from home. And part of it is distance learning. But I think I wouldn’t underestimate how much of it is the product itself, in both the case of iPad and Mac. And of course our share on the Mac is quite low for the total personal computer market. And so there’s lots of headroom there.

Samik Chatterjee, J.P. Morgan: I guess I wanted to start off with iPhone sales. I think the general impression we have is, China and North America have more robust 5G infrastructure. I just wanted to see kind of what you’re seeing in terms of customer engagement or velocity of sales for iPhone in Europe, where I think the general impression is that service providers haven’t rolled out robust 5G services. Is that something that’s impacting customer interest in the latest lineup in the region?

Tim Cook: Yeah, if you look at the 5G rollout in Europe, it’s true that, Europe is not in the place of… certainly nowhere close to where China is, and nowhere close to the U.S. either. But there are other regions that 5G has very good coverage, like Korea as an example. And so the world, I would describe it right now is more of a patchwork quilt. There are places there’s really excellent coverage. There are places where, within a country that that is very good, but not from a nationwide point of view. And, then there are places that really haven’t gotten started yet. Latin America is more, closer to the last one. There’s lots of opportunity ahead of us there. And I think Europe is where there are 5G implementations there. I think most of that growth is probably in front of us there as well.

Samik Chatterjee, J.P. Morgan: I think you’ve mentioned the momentum you’re seeing for the AppleOne bundle, which I think has been a couple of months now since you launched it. Any metrics to share in terms of what you’re seeing for conversion rate of customers, or even insights into which services in that bundle are turning out to be the anchor services that’s driving adoption of that bundle?

Tim Cook: It’s really too early to answer some of those questions. As you know, we just got started into the quarter in Q1, so we have less than a quarter on this right now. What we wanted to accomplish with it, we’re clearly accomplishing, which is making our services very easy to subscribe to. Our customers clearly told us that they wanted to subscribe to several services, or in some cases all of our services. And so we’ve made that very simple and it’s clear from the early going that it’s working. But we’ve just gotten started on it.

Krish Sankar, Cowen: Tim, I want to talk a little bit about your search and advertising business. How do you think of the long-term growth opportunities in advertising? How long can it grow at two to three times the App Store growth rate? And also, are there any applications in your fundamental search technology, that could be adapted for other parts of the services business?

Tim Cook: The search advertising business us going well, there’s lots of intent from search, and we do it in a very private kind of manner, observing great privacy policies and so forth. And I think people see that and are willing to try it out. And we have been growing nicely in that area. It’s a part of the advertising area that Luca spoke of earlier.

Krish Sankar, Cowen: Luca, when you look at the services segment in the March quarter in China, you typically see a bump due to gaming downloads during Chinese New Year. So should we see a similar trend this time? Do you think with the pandemic and people staying at home, that kind of seasonal bump might not happen in China for gaming downloads?

Luca Maestri: I think I mentioned it during the prepared remarks. Clearly, in China, the March quarter is typically the strongest quarter for our services business and for the App Store because of Chinese New Year, as you mentioned. And last year, what we saw was an increased level of activity because after Chinese New Year, the whole country went into lockdown for several weeks. And so that propensity for playing games continued for several weeks more than a typical cycle. So we expect to have a great quarter in China, but at the same time, you need to keep in mind that the compare is going to be particularly challenging because of what happened a year ago.

Chris Caso, Raymond James: The first question is on iPhone ASPs. And I know you don’t disclose the numbers there, but I wonder if you could speak about it qualitatively. You spoke about the richer mix, but there were also some price differences as compared to a year ago. IPhone 12 came in at a higher price point. The Pro established the new price point. Can you speak to the level of benefit that you saw there, and going forward, are you confident that you can continue to improve the mix in iPhone going forward?

Luca Maestri: So as I said earlier, we grew iPhone revenue 17%, and that growth came from both unit sales and ASPs, because of the strong mix that I mentioned before. So, I think that answers your question for the December quarter. What we’ve seen so far is very early, because we launched, the new products only a few weeks ago. What we’ve seen so far is a very high level of interest for the pro models, the Pro and the Pro Max. We worked very hard to ramp up our supply. We’ve had some supply constraints during the December quarter. We think we’re going to be able to solve them during the March quarter. But so far, the mix has been very, very strong on iPhone.

Chris Caso, Raymond James: If you could talk a bit to the benefit that you may have seen from some of the carrier actions, we’ve seen very aggressive trade-ins during the quarter. Did that provide a benefit in your view on units or mix, or perhaps both, and what would be the level of permanence that you would see in some of those actions such that, if those subsidies were removed, could that potentially be a headwind going forward?

Tim Cook: Chris, it’s Tim. I think subsidies always help. Anything that reduces the price to customer is good for the customer and obviously good for the carrier that’s doing it and good for us as well. And so it’s a win across the board. I believe that, at least based on what I see right now, is that there would be probably continuing to have quite a bit of competition in the market, if you’re talking about the U.S. Market for customers, as the carriers work to get more customers to move to 5G. Outside of the U.S., the subsidies are not used in all geographies. And so it really varies greatly by country. Some of them separate completely the handset and the service, and in those areas. We don’t have subsidies.

Jim Suva, Citigroup: It’s amazing how your company has pivoted and progressed through this uncertain time in society. A lot of the pushback we get on our view on Apple is that everyone around them or that they know in developed countries has an iPhone or Apple product and the market is kind of being saturated some, but when I look at other countries like India, I believe statistically you are materially below that in market share. So are you doing active efforts there? It seems like there’s been some news reports of maybe supply chain there, or you recently opened up an Apple Store. How should we think about that? Because it just seems like you really not full market share equally around the world.

Tim Cook: Yeah. There are several markets, as I alluded to before—India is one of those—where our share is quite low. It did improve from the year-ago quarter. Our business roughly doubled over that period of time. And so we felt very good about the trajectory. We are doing a number of things in the area. We put the online store there, for example, and last quarter was the first full quarter of the online store. And that has gotten a great reaction to it and has helped us achieve the results that we got to last quarter. We’re also going in there with retail stores in the future. And so we look for that to be another great initiative and we continue to develop the channel as well. And so there’s lots of things, not only in India, but in several of the other markets that you might name where our share is lower than we would like. Again, I would also say even in the developed markets, when you look at our share, definitely everybody doesn’t have an iPhone, not even close. And so we really don’t have a significant share in any market. So there’s headroom left, even in those developed markets where you might hear that.

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