Six Colors
Six Colors

by Jason Snell & Dan Moren

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by Jason Snell

Apple confirms iTunes file-deletion bug reports

A spokeswoman for Apple confirmed to iMore’s Serenity Caldwell that Apple is getting reports of an iTunes bug that deletes music:

In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.

The company is looking into the issue, but can’t reproduce it, and so is readying an update that “includes additional safeguards.” What a strange response to an increasingly strange story.

—Linked by Jason Snell

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