A PC user spends two weeks with the MacBook Neo

Like millions of people around the world, I have a mixed marriage: I’ve long used Macs, but my wife Kat’s personal computer is a Windows PC.

That categorization isn’t entirely fair, though—because Kat also uses an iPhone and wears an Apple Watch every single day. We have an Apple TV in the living room and a HomePod mini in the kitchen. She’s certainly no stranger to the world of Apple devices. If anything, the Lenovo laptop that largely lives underneath our TV is the odd one out in the house.

When we bought her that laptop for personal use a year or so back, price was one of the primary drivers—until the MacBook Neo, the $500-ish computer range was a market in which Apple simply didn’t compete. But when the Neo arrived last month, I thought this seemed like an ideal time to see what would happen if we took advantage of Apple’s two-week return period and tried to replace her personal PC with a Mac. So, I ran down to our Apple Store one Sunday and picked up an Indigo MacBook Neo with 512GB of storage for her to put through its paces.

This wasn’t just an opportunity for her, though—it was also a chance for me to see what it was like for someone who has largely only used a Mac in passing to switch up their habits and use it full time. The result was, honestly, illuminating. In addition to jotting down some thoughts about our experiment, we’ve also recorded a podcast in which Kat and I discussed her experience, including what won her over and what areas didn’t quite work for her.

Making the jump

One thing that jumped out at me when I was first helping her set up the MacBook Neo was the acclimation process. There are plenty of things that we long-time Mac users take for granted as the way things work, but if you’re switching from another platform, they can seem not only unobvious, but downright hostile.

For example, I noticed she ran into a lot of problems with two-finger clicking. Apple’s trackpads are often considered best of breed, but they can be jarring to somebody who’s not used to them. She would frequently bring up context menus by accident, because she’s used to resting her second finger on or near the trackpad while clicking. This is one of those habits that simply takes time and muscle memory to adapt to, but it can definitely get in the way when all you’re trying to do is click a button.

Sometimes there are larger differences that just need to be re-learned. For example, Windows has long featured a very keyboard-driven interface in which you can access most of the drop-down menus without resorting to using a pointing device. While this is technically possible in macOS, it’s not quite the same: either you have to use some specific workaround like using the Command-? shortcut to access the Help menu and then search or use the arrow keys, or you have to enable macOS’s Full Keyboard Access, which is an extreme option that can really disrupt the user interface.

We also ran into some idiosyncrasies that seemed particular to this experience. For example, this version of the MacBook Neo shipped with the previous version of the iWork apps, before their inclusion in the Creator Suite. Not only did this lead to some weirdness where you opened an app and were immediately told to download a different version of that app, but there was some sort of bug upon first run that really degraded the performance: in Numbers, for example, we dealt with repeated spinning beachballs as we tried to do anything as simple as enter data into a cell. It’s the kind of experience that leaves a bad taste in your mouth, even if subsequent uses later in the week were fine.

It’s the ecosystem

As for the positives, they tended to fall into two categories. The first I’ll call “quality of life” advantages. The build of the MacBook did not go unnoticed, with the solidity of its aluminum chassis and a keyboard that she deemed excellent. (She remarked several times on how much she enjoyed its clicky-clacky nature.) The Neo also runs far cooler than her Lenovo laptop, despite its lack of fan, and has a vastly superior battery life.

She, did, however knock the MacBook Neo on one hardware feature—or lack thereof. And no, it wasn’t the two USB-C ports or that one is slower than the other. It’s the lack of a touchscreen. That’s a feature that even budget PC laptops have had for a long time, and Apple—arguably the king of touchscreens!—has refused to bring to its computer platform. Coming from the Windows side, I can understand how weird that is—at least for now.

But the biggest win were what I’d call the ecosystem advantages. Since Kat already uses an iPhone and an Apple Watch, having all her passwords synced and at her fingertips—literally, since I sprang for the model with the Touch ID sensor—was deemed life-changing. Likewise, the ability to use apps like Messages on her Mac and have it seamlessly integrate with her phone was a real plus. However, we did run into one small hiccup there: at first, Messages wasn’t showing names of contacts; we discovered that was because Contacts had only synced about a dozen address records. After some further poking around, it turned out that most of her contacts were stored not in iCloud, but in her Google account. Once we set that up to sync, things worked fine, but it was another hoop to jump through to get everything working properly.

Similarly, she really appreciated the integration with Apple Pay and Touch ID. That’s a workflow she’s gotten very used to on her iPhone and Apple Watch, and its ease and simplicity is familiar—and equally good—on the Mac.

Where the Mac doesn’t always Excel

However, despite her generally positive reception to the MacBook Neo—which I think surprised even her—Kat was equally adamant that one place she’d never be able to use the machine is in her work. The main reason: Excel.

Kat spends a lot of her professional life in Excel, doing work like finance or advanced modeling—tasks that I cannot even pretend to understand. Now, Microsoft does of course make a version of Excel for the Mac. However, while it shares most of the same features as its Windows counterpart, most is not all. One key feature that she relies on in her work is a slew of powerful keyboard shortcuts that simply have no Mac equivalent.

I couldn’t believe this was the case in the year 2026, but sure enough. I even uncovered a Reddit post detailing this discrepancy, which itself links to a very lengthy Microsoft support document on all the keyboard shortcuts.

While you could laboriously remap many of these options to a Mac keyboard, the question simply becomes: why? In the strange eventuality where she was forced to use a Mac for her work, it would probably be far more expedient to simply run a Windows version of Excel in an emulation environment than create bespoke equivalents. But retraining all her muscle memory and skills? That’s a non-starter.

Goodbye, MacBook Neo

After two weeks, I’m sad to say the MacBook Neo was packed back in its box and returned to the Apple Store to spend more time with its family. In lieu of flowers, please send donations to the poor Windows users.

Honestly, this wasn’t a slight on the Neo itself—the simple truth is that Kat just doesn’t use her personal laptop for much. In fact, the biggest competition to the Neo was not the Lenovo, but her iPhone, which is where she does most of her everyday computing tasks. Like many of us, she’s gotten used to a life that’s phone-first and only turns to a computer when she really needs something like a keyboard.

Ultimately, were that Lenovo to break tomorrow1, Kat deemed that she would be tempted—perhaps even likely—to replace it with a MacBook Neo. But as it stands today, that PC is still alive and kicking, and thus we don’t have the need to buy a replacement that will, itself, barely get used.

Despite the Neo’s return, I consider the experiment to be an overall success. For someone who has long been frustrated with her experience using a Mac whenever she had to sit down at my desk2, Kat ended up surprisingly pleased with the Neo. Were she to end up using a Mac more, I believe she might even find herself delighted with all the other features she has yet to discover. It gives me hope that our house may still someday be united in platform harmony.

For which I would surely have a rock-solid alibi. ↩

And, to be fair, as my friend Lex Friedman says, “hell is other people’s computers.” ↩