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Six Colors

by Jason Snell & Dan Moren

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By Jason Snell

By Request: Holiday helpers

Subscriber Joe writes, “Hindsight is 20/20. How about a list of all the polite ways to say to family, ‘I don’t know how Windows or Android works.’”

Oh, the holidays are a Very Special time for those of us who are technologically savvy, aren’t they? Because we are usually the designated Person Who Knows About That Stuff for our families. (When friends and neighbors ask me about their tech problems and needs, they’re often apologetic. I tell them: No, no, don’t worry about it. This is what I do. It’s my role.)

If you can, help. This is the golden rule. If you can help your friends or family along, you should give it a try. If they’re having a Mac or iOS problem, you can probably help. And so you should give it a try. That doesn’t necessarily mean giving them intense lessons about every aspect of the device—but it might mean fixing a small problem or pointing them at an online resource they can use to learn more.…

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